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Questions & Answers


We've put together a list of commonly asked questions relating to Memorial Pets in order to help our customers create on-line Memorial sites to their loved ones that they will be totally happy with.

We hope the following answers will help you. However, if you are unable to find the answers here that you are seeking please feel free to contact us via e-mail at [email protected] or write to:

Memorial Matters Inc.
720 King Street West, Suite # 420
Toronto, Ontario M5V 3S5
CANADA


> "What is an on-line Pet Memorial site?"

> "What are the special features that Memorial Pets offers me?"

> "Who are Memorial Matters Incorporated?"

> "What does it cost to create a Pet Memorial site and how would I pay you for it?"

> "If I'm not happy can I cancel or get my money back?"

> "How do I create a Pet Memorial site?"

> "How long does it take to create a Pet Memorial site?"

> "Will I be able to change what I have put on a Pet Memorial site that I have created?"

> "I know that there are free Pet Memorial site options on the Internet, or I myself could build a memorial to my loved pet – so why shouldn't I use one of these possibilities?"

> "Is my Pet Memorial site private?"

> "How many photos may I upload?"

> "What is a 'Video Link'?"

> "Can I print out my Pet Memorial on paper?"

> "What are 'Virtual Candles and Flowers'?"

> "What is a 'Memory Book'?"

> "How will people be able to view the Pet Memorial site that I create on-line?"

> "What can I and the management of Memorial Pets do if someone writes something inappropriate or uploads and/or attaches inappropriate content?"


"What is an 'on-line Pet Memorial site'?"

Memorial Matters’ on-line Pet Memorial Websites are self-directed and self-contained, private places where an individual can build lasting memorials to their loved pet. This can be done by following a number of very easy steps which we explain clearly. Please click Create a Memorial if you would like to create your memorial now.

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"What are the special features that Memorial Pets offers me?"
Memorial Pets offers a selection of 15 professionally designed templates that users are able to select from when constructing their Pet Memorial to a loved pet.

Once you have set up your Pet Memorial site you will be able to incorporate on it photographs, text, scanned-in documents, and even include video links that you can share with your family and friends. They in their turn will also be able to "upload" content and in this way share their special memories of your loved pet. We also offer the opportunity for you and your family and friends to place virtual flowers and candles, with soothing background music playing.

how horse pet

"Who are Memorial Matters Incorporated?"
Memorial Matters Inc. is an on-line memorial company based in Toronto, Ontario, Canada. If you would like to learn more about the people associated with the company and www.MemorialPets.com please click on About

"What does it cost to create a Pet Memorial site and how would I pay you for it?"
We offer a free 14 day trial period in which you may create and use a Pet Memorial site.

We are sure you will be pleased with the resulting unique Pet Memorial you have created. If so, we offer different payment options using Pay Pal, or your credit card, if you wish your Memorial to remain on-line. The Payment Options you can choose from are:

US$2.45 per month

US$24.95 per year

US$47.95 for a permanent pet memorial

There is no advertising on Memorial Pets, so that is why we charge a small hosting fee to cover site maintenance, development and administration costs.

"If I'm not happy can I cancel or get my money back?"
The team at Memorial Pets hopes you will be very pleased with the Pet Memorial Website that you create for your loved one.

However, we do offer a full 30 days money back guarantee. So if you are not happy we will be very glad to refund your full payment. Please just contact us at [email protected] on our Website.

In the unlikely event that you do decide to cancel we would appreciate your feedback if possible to help us improve our Website.

"How do I create a Pet Memorial site?"
Creating a Pet Memorial site and then sharing it with friends and family is easy. To see how it is done please click on how it works and on take a tour of our Website.

"How long does it take to create a Pet Memorial site?"
We've made it really easy for you to set up a Pet Memorial site…it takes only a small number of steps and a few minutes to construct – and then you, your friends and family can add a variety of content, including photographs, reminiscences, and even virtual candles and flowers, if you agree. Please click on how it works or take a tour to see the varied and imaginative types of contents that can go into your Pet Memorial.

"Will I be able to change what I have put on a Pet Memorial site that I have created?"
Yes – once you have created a Pet Memorial Website, you will be able to switch to, or refresh it with, a new template (from the very varied selection of 50 that we provide). You will also be able to switch to a new music track (from the 12 we provide).

One great feature of Memorial Pets' Website is that you are able to edit and delete content that other users have uploaded to your loved one's Memorial. All of this is done through the 'admin' feature of our site which you enter when you sign in using your login details.

Please be assured that you are the manager of your Pet Memorial at all times. The team at Memorial Matters are ready to help you if you ever have any difficulties.

"I know that there are free Pet Memorial site options on the Internet, or I myself could build a memorial to my loved one – so why shouldn't I use one of these possibilities?"
We think that Memorial Pets represents great value for money. Memorial Matters offers a selection of 50 professionally designed templates that users are able to select from when constructing their Memorial to a loved one.

Once you have set up your Pet Memorial site you will be able to incorporate on it photographs, text, scanned-in documents, and even include video links that you can share with your family and friends. They in their turn will also be able to "upload" content and in this way share their special memories of your loved one. We also offer the opportunity for you and your family and friends to place virtual flowers and candles, with soothing background music playing.

There is no advertising on our site so that is why we charge a hosting fee to cover site maintenance, development and administration costs. Please click on Memorial Pets homepage for examples of some memorials to loved ones to see the great range of possibilities we offer.

"Is my Pet Memorial site private?"
Yes, it certainly can be. When you set up a Memorial site we ask you if you want your site to be accessible freely to your family and friends or if you want to restrict access through our login system.

Please feel free to read our Privacy Policy which will tell you how to achieve the level of privacy you will be most comfortable with. It is of the utmost importance to us at Memorial Pets that you are completely happy at all times with the level of privacy you have.

"How many photos may I upload?"
At the moment, for each Pet Memorial site a total of 100 photos may be uploaded for viewing.

"What is a 'Video Link'?"
A Video Link is a link to a YouTube video perhaps of your loved one that you and your family like and wish to show on your Pet Memorial site. You are able to add as many video links as you like.

"Can I print out my Pet Memorial on paper?"
You will be able to print out on paper the text contents of your Pet Memorial as a keepsake or to give to someone to read. You just need to click on 'Print Memorial Text' which is found on the Pet Memorial Site.

You can also print out or save the photographic content on the Pet Memorial site by right clicking on your mouse and selection "save image as" (for PC users).

"What are 'Virtual Candles' and 'Flowers'?"
Virtual Candles and Flowers allow you to pay traditional respects to a loved one on-line. This can be done at any special times such as at the initial bereavement and then at other meaningful future times such as anniversaries.

The virtual candles and flowers can be placed on your Pet Memorial by you and your family and friends at any time and from any place. Messages can be left as well. For some charming examples of what these tributes look like please click on our home page.

"What is a 'Memory Book'?"
A Memory Book is the place where you can capture and preserve interesting stories and memories of your loved pet to share with others to-day and to record for future generations.

"How will people be able to view the Pet Memorial site that I create on-line?"
You can invite your family and friends to view your actual Pet Memorial site on-line via e-mail or alternatively during the start-up process of designing the Pet Memorial (again, via email). Also, if your Pet Memorial site has open access you can send your family and friends the URL from the browser by cutting and pasting it into an e-mail.

"What can I and the management of Memorial Pets do if someone writes something inappropriate or uploads and/or attaches inappropriate content?"
As the Pet Memorial's site manager you are able to delete content at any time if you wish. However, if you would prefer it you can e-mail us full details at [email protected] and we will be pleased to delete any content that you ask us to. We have strict terms of use for users of our Website that users are required to adhere to.

 
 

       
     
 
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